FAQ,s

1. Can I buy Stirme Teas in a store near me?

At the moment we do stock our full range of our Heritage Collection in some stores such as Spring valley coffee stores, Fresh2go, Monty's or you can email us directly with your order at stirme@brand-discovery.net.

2. Can I try some samples before I buy?

Unfortunately, we are not able to give away free samples. But we hold sampling stands at seasonal fairs so follow us @stirmetea on Instagram to find out where will be next.

3. The product I want to order is out of stock, what should I do?

Our stock levels are checked regularly by members of the Stir Me Team, but if you have noticed something out of stock for a while, please email stirme@brand-discovery.net where someone will be able to help you.

4. I have placed my order; can I amend it?

Unfortunately, once you have placed your order and paid for it, you will not be able to amend it. However, you can contact us and let us know you’re going to place a new, amended order, and we will cancel the previous one and refund you the total cost of the order. If your order has already been packed and left the office, you are no longer able to cancel your order or receive a refund in this way. stirme@brand-discovery.net

Customers wishing to return items should also be aware of their statutory rights. Please see our Terms & Conditions page for more details:

5. I’m having trouble checking out, what can I do?

If you are using a PC, please try refreshing your page (ctrl+F5). If you are browsing via a Mac/Apple computer, please hold ⇧ Shift and click the Reload button. Or, hold down ⌘ cmd and ⇧ Shift key and then press R.

Please also ensure you have filled in all the required information at checkout, which includes your shipping information and payment details. Alternatively contact us via the contact page or at stirme@brand-discovery.net

6. Can I place an order over the phone?

If you are experiencing difficulties placing an order online, please call our customer services department on +44 (0)207 553 4521 on working days between 9am-6pm (Monday to Thursday, 9-5pm on Fridays) to discuss further.

For security reasons, we ask all customers wishing to place an order over the phone to first create an account with us. You can do so here.

7. How long does delivery take?

For full details regarding our delivery times and methods, please refer to our dedicated Delivery page, here.

8. Can I return my order and get a refund?

To return an item purchased from Stir Me online, please email us at customercare@stirmetea.com with the details of the item and reason for return, and we will get back to you as soon as possible. Please note we cannot accept returns which have not been authorised in advance. If you would like a refund, then your returning items must be in a saleable condition and packaged securely.

Customers wishing to return items should also be aware of their statutory rights. Please see our Terms & Conditions page for more details:

9. What do I do if I receive the wrong product?

Please contact us either by customercare@stirmetea.com or by telephone via +44 (0)207 553 4521 on working days between 9am-6pm (Monday to Thursday, 9-5pm on Fridays) to discuss further.

10. What do I do if my order arrives damaged?